All returned material must be in good,” as new” and salable condition. A 10% restocking fee is charged on all RMA’s.
Products cannot be returned if more than 30 days have elapsed since the purchasing date.
Buyer must notify DAE and request a Returned Material Authorization Number (RMA Number) and state the specific reason for return. Unauthorized returns will not be accepted. When requesting an RMA Number, please supply the following information:
- Model number of the meter
- Original purchase order number
- Reason for return
All paperwork and boxes must be marked with an RMA number issued by DAE. All authorized returned materials must be shipped freight prepaid to DAE. DAE is not responsible for uninsured packages or packages lost by your carrier.
RMA's are only valid for 7 days. The buyer will be responsible for all return shipping costs and customs duties.
The warranty is effective for a period of 2 years from the date of shipment. The buyer must inform DAE of the defect within 30 days after the defect is experienced or found. DAE’s responsibility is limited to repair, replacement, or refund, any of which may be selected by DAE in its sole discretion. DAE reserves the right to substitute functionally equivalent new or serviceable used parts.
This warranty covers only defects from normal use and does not include the defects due to improper installation, improper maintenance, misuse, neglect, water damage, acts of nature, tornadoes, any alterations or repairs by others not DAE.
DAE’s liability to the Customer from the sale of DAE’s products, whether such liability is asserted on the basis of contract, tort or otherwise, shall not exceed the purchase price paid by Customer for the products claimed.